Frequently Asked Questions
What makes Red Light Nasal Therapy effective?
Red Light Nasal Therapy uses targeted 660nm wavelengths of red light delivered directly into the nasal passages. The light energy is absorbed by cells within the nasal cavity, helping support healthy cellular activity and normal inflammatory responses. This helps calm inflammation within the nasal passages, a common underlying factor associated with congestion, sinus discomfort and restricted airflow. By targeting inflammation at the source, Red Light Nasal Therapy supports clearer breathing, healthier airflow and improved nasal comfort through a natural, drug-free and non-invasive approach.
How long does it take to feel results?
Individual experiences can vary, however many users report noticing improvements in nasal comfort and breathing support within the first few uses. As with most wellness products, consistency is key, and the best results are typically achieved through regular daily use over time. For optimal results, we recommend using the device twice daily as part of your morning and evening wellness routine.
Where are you located?
Our head office is located in Byron Bay
How much does shipping cost?
Shipping is free on all orders to Australia.
How should I use the Red Light Nasal Therapy Device?
Simply switch on the device and gently place the soft nasal applicators into your nostrils. Designed for convenient daily use, most users complete a session in 10–15 minutes. For best results, we recommend using the device twice daily as part of your morning and evening wellness routine.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.